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Support

Koma Vault is designed for local files and user-configured servers. When asking for help, avoid posting credentials, private server URLs, personal IP addresses, or copyrighted comic pages.

Before Requesting Help​

  1. Confirm the file or server works outside Koma Vault.
  2. Check whether the issue affects local files, Komga, Kavita, OPDS, or only one specific source.
  3. Try turning the source off and on again if it is remote.
  4. Review Settings > Storage & Cache > Activity & Maintenance for failed jobs or sync errors.
  5. Capture logs only if diagnostics are enabled and you are comfortable sharing the exported file.

Useful Details To Include​

  • Platform and version, such as iOS, Android, macOS, Windows, or Linux.
  • Koma Vault version or commit if you built from source.
  • Source type: local, Komga, Kavita, OPDS 1.x, OPDS 2.0, or OPDS-PSE.
  • File type: CBZ, CBR, or image-based EPUB.
  • What you expected to happen.
  • What happened instead.

Support Channel​

Email support@komavault.com or use the private testing-feedback channel shown on the Google Play opt-in page.

Do not include private server URLs, credentials, personal IP addresses, diagnostic logs, or copyrighted comic pages in public reports.